STORE POLICY

Terms and Conditions 

Do ensure that the correct size/ color are selected or if duplicate orders are placed as no changes will be allowed upon check out so that we can process all orders efficiently. Runway Avenue will not be able to amend orders once they have been confirmed and will not be held liable for any wrong orders made due to human errors.

Kindly ensure all information submitted during check out are correct and full address is stated to avoid any delays during shipping.

In any event that you have a discount code, kindly input the code before checking out to enjoy the discount. No refunds will be made for orders where discount codes are not entered at point of purchase.

For In Stock items, it will be shipped out within 2-4 working days (unless otherwise stated) upon notification of payment received and verification of payment. Mailing days include weekdays only, excluding weekends and public holidays.

For Pre-Orders, it takes 14-28 working days excluding weekends & public holidays to arrive. Do join only if you're comfortable with the waiting time.

Items are available on first come first serve basis. In the event, item is out of stock or cancelled due to unforeseen circumstances, store credits will be issued for your next purchase. 

Orders are shipping out accordingly via order number, no combination of orders are allowed.

Store voucher cannot be used in conjunction with any other discount code. Only 1 code can be used per order.

For orders consisting of PRE-ORDER ITEMS, the parcel will be mailed out only when the pre-order item arrives. If you would like us to mail out the ready-stock items first, please kindly cart out separately else additional postage fee is required. 

No cancellation / exchange or refund of order after purchase. 

Unclaimed Parcel:

After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, your parcel will be returned to us in Singapore. Return fees and additional redelivery fees will apply.

Runway Avenue retains the right to keep any bounced mail that remains unclaimed after 3 months, and we will not be further liable for it.

Product Information

Image as seen on Runway Avenue, are displayed as accurately as possible. The actual colours you see are dependent on your computer’s resolution. Hence we are unable to guarantee that your monitor’s display of any colours will be the exact shade as the colours of our product.

All prices stated are in Singapore Dollars ( SGD )

 

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