SHIPPING & RETURNS

Exchange & Return Policy

Once a product has been sold, it cannot be exchanged except for the following:

- Wrong item has been sent 

- Item defects 

For any exchange, customers have to email our customer service prior to mailing the return parcel out. Failure for doing so may result in rejection of returns. 

Please make sure all i Item/s must be in original condition, unworn, unwashed, unaltered

 

By shopping on this website, it means that you adhere to all terms and conditions stated. 

The parcel has to be shipped back to us within 14 working days from the day it is shipped. The return delivery cost will be reimbursed to you. 

Steps to follow:

  • Write in to us at contact@runwayavenue.com before proceeding with sending the package back. State your order ID & item/s to be returned with photos of defect or wrong items. We will review it on a case by case basis. If defects is valid, you can mail it back to us within 7 working days; we will do an immediate exchange once we have received the parcel.

  • Pack the item/s in the original mailer envelope, the cost of new envelope will not be borne by us. 

  • The package is to be mailed via trackable postage and a picture of the parcel stamped before sending out have to be sent to us.

Return Address:

102 ANG MO KIO AVE 3 #08-1417 SINGAPORE 560102

*Do indicate your order number on the parcel

Do allow 5-7 working days for the returns team to process the exchange procedure once you have shipped the returned mail.   

Runway Avenue reserves the right to reject any request for exchange if returned merchandise(s) do not meet our requirements or when customer failed to provide proof of purchase.

In the case when the item is unavailable and we're unable to do an exchange, we will issue an email notice crediting the amount to your next purchase via a store credit.

DO NOTE: 

 

  • There might be a small difference in measurements by 0.5-2 inches  due to mass production. All measurements stated are approximate plus/minus.

 

  • The true color of an item may also vary slightly due to strong studio lighting/inevitable discrepancies arising from individual computer resolutions.

  • Items with minute imperfections such as crease marks, loose threads, small thread bumps, slight stains within the size of 1cm, are not considered defects, as long as they do not affect the overall look of the item. 

  • Cutting does not suits you

  • Scratches made during manufacturing

  • Glue Stain

  • Color runs

  • Slight scratches on costume jewelry.

  • We strongly advised that all items are to be hand-washed with cold water and NOT soaked. We do not guarantee that the items will not be altered (colour runs, size shrinks etc..) after washed or soaked and if this happens, Runway Avenue will not be responsible. 

The above-mentioned are not considered defect attributes and are therefore non-eligible for returns.

 All valid exchange items have to be mailed back within 7 working days upon confirmation of exchange from Runway Avenue; after which, exchange will be deemed as invalid. Orders made are non-cancellable, and applies for all orders. However, under unique circumstances, store credits may be issued for cancelled orders.

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