FAQ
Q: What is your return policy?A: All jewelry is FINAL SALE. (This also applies to Exchanges.) If your order arrives damaged please contact us within 5 days and we will work to fix your order ASAP. (However, you will be responsible for covering shipping costs to return items. Shipping charges must be PRE-PAID)Q: How do I change or cancel my order?A: Once an order has been processed, we can not change or cancel an order. Q: Do you offer international shipping?A: Not at this time, but we will in the very near future. Please check back with us. Q:What is the shipping carrier provided?A: USPS Postal ServiceQ: When will the order be shipped?A: Please allow 5-7 business days excluding holidays for order to be processed before your item(s) are shipped. Once your order has processed, you will receive a confirmation email with your tracking number. Q: Is there a return shipping label provided?A: No, you are responsible for covering shipping cost to return your items. Shipping charges must be prepaid. Q: Are Runway Ave earrings and rings true to size and length? Am I able to get my jewelry wet?A: Please refer to size chart and jewelry care.